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Guide collection
troubleshooting
A curated collection of guides that share this topic.
4
guides
In this section
troubleshooting guides
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Statuses, Overdue and Closed Tickets in Maintenance Tickets V3
What each maintenance status means, exactly when a ticket counts as overdue, and how to find closed and archived work.
Cleanover / Maintenance / Maintenance Tickets V3
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Resolve Overlapping Reservations
An overlap means two reservations or blocks compete for the same unit and dates. Resolve it before dispatching jobs so cleaning and…
Booking / Channels
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Backfill Missing Check-Ins
Use this workflow when a cleaner completed work but the normal clock-in record is missing. A careful backfill restores the operational timeline…
Cleanover / Team
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Complete or Reopen a Job, and What Blocks You
Complete a job only after required work and evidence are finished. Reopen it when additional action is genuinely needed so the operational…
Cleanover / Jobs