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Browse every published guide across Cleanover and Booking.
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guides
Browse documentation
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How to Install the Cleanover App on iOS
Join Cleanover testing with TestFlight, then install and update the internal Cleanover app on iPhone or iPad.
Cleanover / Mobile app
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How to Install the Cleanover App on Android
Accept your tester invitation, install App Tester, and install or update the internal Cleanover app on Android.
Cleanover / Mobile app
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Statuses, Overdue and Closed Tickets in Maintenance Tickets V3
What each maintenance status means, exactly when a ticket counts as overdue, and how to find closed and archived work.
Cleanover / Maintenance / Maintenance Tickets V3
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Assign and Dispatch Work in Maintenance Tickets V3
Assign maintenance tickets to handymen one at a time, by dragging on the dispatch board, or in bulk from the ticket list.
Cleanover / Maintenance / Maintenance Tickets V3
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Search and Filter Maintenance Tickets V3
Use the Maintenance Tickets V3 search box as a filter language — status, assignee, unit, region, type, dates, and flags.
Cleanover / Maintenance / Maintenance Tickets V3
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Maintenance Tickets V3: Board and List Explained
Learn the two surfaces of Maintenance Tickets V3 — the ticket list and the dispatch board — and what each one is…
Cleanover / Maintenance / Maintenance Tickets V3
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Review and Export the Owner Statement Taxes Summary
Taxes Summary provides a property-by-property view of tax figures saved on generated owner statements. Use it to reconcile the month, identify remitters…
Cleanover / Financial / Owner Statements
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Use Owner Payout Summary to Review and Track the Monthly Close
Owner Payout Summary brings the monthly property list, statement state, owner, revenue, payout, progress and accounting references together. Use it to coordinate…
Cleanover / Financial / Owner Statements
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Export Statement PDFs, Excel Reports and Google Drive Copies
Owner Statements provides Excel report downloads and PDF exports for different purposes. Excel is useful for reconciliation and operational review. PDFs contain…
Cleanover / Financial / Owner Statements
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Customize Statement Wording with Template Studio
Template Studio lets you change the wording shown on owner statements. You can adjust the title, section headings, item names, descriptions, standard…
Cleanover / Financial / Owner Statements
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Manage Monthly Progress, Unit Information and History
Owner Statements keeps two kinds of operational information: monthly Progress and shared Unit information. Progress records where a property stands in a…
Cleanover / Financial / Owner Statements
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Generate, Review and Finalize Owner Statements
Generate creates a monthly statement from the unit's fee terms, revenue, chargebacks and period inputs. Review then lets you inspect the owner…
Cleanover / Financial / Owner Statements
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Record and Review Owner Statement Chargebacks
Chargebacks records costs and adjustments assigned to an owner statement. A row can represent an expense, reimbursement, prior-month credit or an amount…
Cleanover / Financial / Owner Statements
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Add, Import and Review Owner Statement Revenue
Revenue records supply the deposits used by owner statements. Use this guide to review channel totals, inspect individual bookings, enter a manual…
Cleanover / Financial / Owner Statements
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Set Up and Maintain Owner Statement Fee Terms
Fee terms describe how a property's owner statement should be calculated. They include management and cleaning fees, monthly charges, the owner's name,…
Cleanover / Financial / Owner Statements
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Owner Statements: Your Monthly Workflow
Owner Statements brings a property's revenue, fees, expenses and payout into one monthly workflow. Use this guide to understand where to begin,…
Cleanover / Financial / Owner Statements
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Backfill Missing Check-Ins
Use this workflow when a cleaner completed work but the normal clock-in record is missing. A careful backfill restores the operational timeline…
Cleanover / Team
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Field Staff Onboarding Checklist
This checklist takes a new cleaner or field technician from an invited user to someone who can safely see, start, and complete…
Cleanover / Team
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Resolve Overlapping Reservations
An overlap means two reservations or blocks compete for the same unit and dates. Resolve it before dispatching jobs so cleaning and…
Booking / Channels
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Operational Daily Start Checklist
Run this short control process at the start of every operating day. It helps the coordinator find coverage gaps, urgent tickets, and…
Cleanover / Team