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Product documentation
Cleanover
Scheduling cleans, running audits, and tracking maintenance.
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Cleanover guides
Includes guides from every feature shown above.
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Owner Statements: Your Monthly Workflow
Owner Statements brings a property's revenue, fees, expenses and payout into one monthly workflow. Use this guide to understand where to begin,…
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Set Up and Maintain Owner Statement Fee Terms
Fee terms describe how a property's owner statement should be calculated. They include management and cleaning fees, monthly charges, the owner's name,…
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Add, Import and Review Owner Statement Revenue
Revenue records supply the deposits used by owner statements. Use this guide to review channel totals, inspect individual bookings, enter a manual…
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Record and Review Owner Statement Chargebacks
Chargebacks records costs and adjustments assigned to an owner statement. A row can represent an expense, reimbursement, prior-month credit or an amount…
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Customize Statement Wording with Template Studio
Template Studio lets you change the wording shown on owner statements. You can adjust the title, section headings, item names, descriptions, standard…
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Generate, Review and Finalize Owner Statements
Generate creates a monthly statement from the unit's fee terms, revenue, chargebacks and period inputs. Review then lets you inspect the owner…
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Manage Monthly Progress, Unit Information and History
Owner Statements keeps two kinds of operational information: monthly Progress and shared Unit information. Progress records where a property stands in a…
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Use Owner Payout Summary to Review and Track the Monthly Close
Owner Payout Summary brings the monthly property list, statement state, owner, revenue, payout, progress and accounting references together. Use it to coordinate…
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Review and Export the Owner Statement Taxes Summary
Taxes Summary provides a property-by-property view of tax figures saved on generated owner statements. Use it to reconcile the month, identify remitters…
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Export Statement PDFs, Excel Reports and Google Drive Copies
Owner Statements provides Excel report downloads and PDF exports for different purposes. Excel is useful for reconciliation and operational review. PDFs contain…
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Add and Organize Units
A unit is the operational home for reservations, jobs, checklists, access notes, rates, tickets, and forms. Create it carefully so every downstream…
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Assign and Dispatch Work in Maintenance Tickets V3
Assign maintenance tickets to handymen one at a time, by dragging on the dispatch board, or in bulk from the ticket list.
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Assign Staff to a Job
Assign the right person by matching availability, skill, location, and the guest-ready deadline. CleanOver lets you assign from the job list or…
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Backfill Missing Check-Ins
Use this workflow when a cleaner completed work but the normal clock-in record is missing. A careful backfill restores the operational timeline…
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Broadcast News to Field Staff
Use News for operational updates that a defined staff audience should see in CleanOver. Write for action: explain what changed, who is…
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Build and Edit Checklists in the Master Matrix
Checklists V2 uses a matrix: task categories run down the left and units run across the top. This makes it easy to…
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Check Where and When Staff Clocked In
Job Check-Ins helps supervisors verify when and where field work started. Use the record alongside the job assignment and completion evidence, not…
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Collect Unit Details with Forms
Forms collect structured property information from owners, staff, or trusted contacts. Responses can be reviewed before approved values are applied to the…
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Complete or Reopen a Job, and What Blocks You
Complete a job only after required work and evidence are finished. Reopen it when additional action is genuinely needed so the operational…
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Connect Hostaway and Map Listings
Connect Hostaway first, then map each external listing to the correct CleanOver unit. Accurate mapping keeps reservations, messages, jobs, and unit information…