Sign in
Sign in to save guides and track your progress.
Use an existing account. New accounts are managed through Cleanover.
Knowledge base
All guides
Browse every published guide across Cleanover and Booking.
46
guides
Browse documentation
All guides
-
Complete or Reopen a Job, and What Blocks You
Complete a job only after required work and evidence are finished. Reopen it when additional action is genuinely needed so the operational…
Cleanover / Jobs
-
Use Auto Fill Without Overwriting Work
Auto Fill can assign many jobs quickly, but it should be used as a planning assistant. Review the proposed schedule carefully so…
Cleanover / Schedule
-
Move Jobs Around the Schedule Board
Use the schedule board to rebalance work when availability, travel, or guest timing changes. Moving a job changes the operational plan, so…
Cleanover / Schedule
-
Assign Staff to a Job
Assign the right person by matching availability, skill, location, and the guest-ready deadline. CleanOver lets you assign from the job list or…
Cleanover / Jobs
-
Filter and Sort the Jobs List
Filters help you turn a busy day into a focused working list. Use them to find unassigned, pending, completed, or specialized jobs…
Cleanover / Jobs
-
Handle Solution Cases, Warehouse Dispatch and Guest Reviews
Use this coordinated workflow when a guest issue needs investigation, a physical item, and a review response. Each module owns a different…
Cleanover / Maintenance
-
Raise and Dispatch a Maintenance Ticket
A good maintenance ticket gives the responder enough information to act without a second phone call. Capture the exact unit, problem, access,…
Cleanover / Maintenance
-
See How Checklists Appear on a Job
The checklist shown on a job comes from the job type, subtype, unit, and checklist configuration. Use this guide to understand what…
Cleanover / Checklists
-
Build and Edit Checklists in the Master Matrix
Checklists V2 uses a matrix: task categories run down the left and units run across the top. This makes it easy to…
Cleanover / Checklists
-
Work with the Schedule, Calendars and Blocked Dates
Use Cleaning Schedule for operational work and Calendar Management for reservations, availability, and blocked dates. Check both views when a unit must…
Cleanover / Schedule
-
Set Up a Recurring Job Schedule
Recurring Jobs creates repeatable work for a unit or common area. Set the cadence, local time, job subtype, and assignment policy once,…
Cleanover / Schedule
-
Issue API Keys and Access Policies
API keys let an external integration access selected CleanOver data without sharing a person’s login. Use one key per integration and apply…
Cleanover / Settings & integrations
-
Connect Hostaway and Map Listings
Connect Hostaway first, then map each external listing to the correct CleanOver unit. Accurate mapping keeps reservations, messages, jobs, and unit information…
Cleanover / Settings & integrations
-
Plan Cleaner Availability for the Week
Resource Planning shows when staff can work, are unavailable, or have time off. Keep it current before assigning jobs or running Auto…
Cleanover / Team
-
Set Up Companies, Staff, and Sub-groups
Companies and sub-groups organize workers for permissions, reporting, rates, availability, and dispatch. Build the structure first, then place each user in the…
Cleanover / Team
-
Check Where and When Staff Clocked In
Job Check-Ins helps supervisors verify when and where field work started. Use the record alongside the job assignment and completion evidence, not…
Cleanover / Team
-
Broadcast News to Field Staff
Use News for operational updates that a defined staff audience should see in CleanOver. Write for action: explain what changed, who is…
Cleanover / Team
-
Set Cleaner Pay Rates
Cleaner rates determine how completed work is valued for staff invoices. Configure the most specific rule needed and verify the result on…
Cleanover / Financial
-
Turn Completed Jobs Into a Cleaner Invoice
Create a cleaner invoice from completed jobs, review calculated pay, preview the document, and generate it only when the selected work and…
Cleanover / Financial
-
Why an Invoice Does Not Change When You Fix a Rate
Generated invoices preserve a snapshot of job amounts and billing details. Changing a rate affects future calculations, but it does not silently…
Cleanover / Financial