Sign in
Sign in to save guides and track your progress.
Use an existing account. New accounts are managed through Cleanover.
Product documentation
Cleanover
Scheduling cleans, running audits, and tracking maintenance.
42
guides
Choose a feature
Explore Cleanover
Start with the feature that matches the task you want to complete.
In this section
Cleanover guides
Includes guides from every feature shown above.
-
Field Staff Onboarding Checklist
This checklist takes a new cleaner or field technician from an invited user to someone who can safely see, start, and complete…
-
Filter and Sort the Jobs List
Filters help you turn a busy day into a focused working list. Use them to find unassigned, pending, completed, or specialized jobs…
-
Handle Guest Messages and Set Up Automations
Use Messages for live guest conversations and Automation for repeatable communication. Keep automated content accurate, then handle exceptions personally in the inbox.…
-
Handle Solution Cases, Warehouse Dispatch and Guest Reviews
Use this coordinated workflow when a guest issue needs investigation, a physical item, and a review response. Each module owns a different…
-
How to Install the Cleanover App on Android
Accept your tester invitation, install App Tester, and install or update the internal Cleanover app on Android.
-
How to Install the Cleanover App on iOS
Join Cleanover testing with TestFlight, then install and update the internal Cleanover app on iPhone or iPad.
-
Issue API Keys and Access Policies
API keys let an external integration access selected CleanOver data without sharing a person’s login. Use one key per integration and apply…
-
Maintenance Tickets V3: Board and List Explained
Learn the two surfaces of Maintenance Tickets V3 — the ticket list and the dispatch board — and what each one is…
-
Move Jobs Around the Schedule Board
Use the schedule board to rebalance work when availability, travel, or guest timing changes. Moving a job changes the operational plan, so…
-
Operational Daily Start Checklist
Run this short control process at the start of every operating day. It helps the coordinator find coverage gaps, urgent tickets, and…
-
Plan Cleaner Availability for the Week
Resource Planning shows when staff can work, are unavailable, or have time off. Keep it current before assigning jobs or running Auto…
-
Raise and Dispatch a Maintenance Ticket
A good maintenance ticket gives the responder enough information to act without a second phone call. Capture the exact unit, problem, access,…
-
Search and Filter Maintenance Tickets V3
Use the Maintenance Tickets V3 search box as a filter language — status, assignee, unit, region, type, dates, and flags.
-
See How Checklists Appear on a Job
The checklist shown on a job comes from the job type, subtype, unit, and checklist configuration. Use this guide to understand what…
-
Set Cleaner Pay Rates
Cleaner rates determine how completed work is valued for staff invoices. Configure the most specific rule needed and verify the result on…
-
Set Up a Recurring Job Schedule
Recurring Jobs creates repeatable work for a unit or common area. Set the cadence, local time, job subtype, and assignment policy once,…
-
Set Up Companies, Staff, and Sub-groups
Companies and sub-groups organize workers for permissions, reporting, rates, availability, and dispatch. Build the structure first, then place each user in the…
-
Statuses, Overdue and Closed Tickets in Maintenance Tickets V3
What each maintenance status means, exactly when a ticket counts as overdue, and how to find closed and archived work.
-
Turn Completed Jobs Into a Cleaner Invoice
Create a cleaner invoice from completed jobs, review calculated pay, preview the document, and generate it only when the selected work and…
-
Use Auto Fill Without Overwriting Work
Auto Fill can assign many jobs quickly, but it should be used as a planning assistant. Review the proposed schedule carefully so…